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Pre-Planning Solutions

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Privacy Policy

The trust of our customers at Preplanning Solutions Inc. is our most valuable asset. Preplanning Solutions Inc. (“we”, “our”, “us”) safeguards that trust by collecting, using and disclosing its customers’ personal information in a secure environment and in accordance with this Privacy Policy. Generally speaking, personal information is information about an identifiable individual. This Privacy Policy applies to our collection, use and disclosure of personal information in Canada. This Privacy Policy does not apply to information about our employees or to information that is not personal information.


At or before the time of collecting your personal information, we will inform you of how we intend to use and disclose your personal information. If we wish to collect, use or disclose your personal information for any other purpose, we will obtain your further consent. Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy statement, if applicable, or otherwise at the time of collection.

You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.

Preplanning Solutions Inc. collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.

Why we ask for your personal information

We ask for your information to establish a customer profile, so that we can better meet and serve your needs. The information we obtain depends on the product or service we are providing to you, and may include:

Preplanning Solutions may also collect and use your personal information for the following purposes: (i) to manage, collect or enforce your account; (ii) to generally manage our business; (iii) to meet legal, regulatory, insurance, security and processing requirements; and, (iv) as permitted or required by law.

When we release your personal information

Preplanning Solutions may release your information to third parties in the following instances:

The Internet

Generally speaking, you can visit our website without revealing any personal information. If you choose to make inquiries or requests through the contact methods in the “Contact Us” or similar sections of our website, these inquiries are forwarded to the relevant office or department of Preplanning Solutions Inc. or its affiliates, and are used to respond to your inquiry or requests, and maintain a record of correspondence.

Preplanning Solutions Inc. may use cookies on its website. Cookies are small text files that your web browser leaves on your hard drive or computer memory, which allows for personalization of certain aspects of your visit to our site. Information gathered from cookies is generally used on an aggregate basis. You can disable cookies using your Internet browser's settings. Please consult your browser's help function for information on how to disable cookies. Note that if you disable cookies, certain features of our websites may not function properly.

We are not responsible for the privacy practices or the content of linked web sites or other web sites hosted on our server.

Preplanning Solutions Inc. makes efforts to protect your personal information using security measures appropriate to the sensitivity of the information that is provided or accessible through our website. However, because no data transmission over the Internet can be guaranteed to be perfectly secure, any personal information you submit to us or access electronically is done at your own risk, and Preplanning Solutions Inc. does not guarantee or warrant the security of information transmitted in this manner.

Our website may contain links to other websites including those of our affiliates, which are provided as a convenience only. Third party websites may have different privacy policies and practices than Preplanning Solutions Inc., and we have no responsibility for such third party websites. Individuals are advised to review the privacy policies of any third party websites they visit.

How we protect your personal information

Preplanning Solutions restricts access to your information to authorized employees and agents, whom we determine have a legitimate business purpose to access such information in connection with the products or services you have applied for, or hold with us, and who are highly skilled in handling confidential information. We employ physical, electronic and procedural safeguards to protect unauthorized access, use, dissemination, collection, storage, destruction or disclosure of personal information. We provide training and communication programs to educate employees about the meaning and requirements of our strict standards for data security and confidentiality. All of our employees are required as a condition of employment to respect the confidentiality of personal information and are made aware of this policy and Preplanning Solutions Inc. procedures regarding privacy.

When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert your personal information to any anonymous form.

Your right to access and correct your personal information or contact us

Preplanning Solutions Inc. may establish and maintain a file of your personal information for the purposes described above, which will be accessible at Preplanning Solutions Inc, 235 Yorkland Blvd., Suite 1200, Toronto, Ontario, Canada M2J 4Y8. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention: Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above or e-mail us at

If we cannot resolve your concern or problem, you may contact our Ombudsman at the above address. If your concern still remains unresolved after contact with our Ombudsman, you may then contact the Canadian Life and Health Insurance Ombuds Service at:

20 Toronto Street
Suite 710
Toronto, ON M4C 2B8
Telephone: 1-888-295-8112
Fax: 416-777-9750

Privacy Policy Changes

This policy may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this statement, we will make reasonable efforts to notify affected individuals in advance, if necessary. If you are concerned about how your personal information is used, you should contact us as described to obtain a current copy of this statement. This privacy statement is effective as of February 1, 2009.

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